Contact Center Suite
The Techants Contact Center Application includes the Leads Uploader, Agent CRM Module, Admin CRM Module, Team Leader Module, Manager Module. This Contact Center Application can be used for both inbound & outbound calling. The outbound calling can be predictive, progressive or preview dialing.

The Contact Center Application has the integrated Soft PBX for Call Handling. This Contact Center Application can be integrated with third party SIP Gateway, T1 Lines & E1 Lines.

Techants Contact Center Application has the integrated Work Force Management & Quality Management.

Features of Techants Contact Center Suite

 Inbound, Outbound and Blended call handling.
 Outbound agent-controlled, broadcast and predictive dialing.
 Web-based agent and administrative interfaces.
 Ability to have agents operate remotely.
 Integrated call recording.
 Three-Way calling within the agent application.
 Scheduled Callbacks: Agent-Only and Anyone.
 Integrated Work Force Management.
 Integrated Quality Management.
 Integrated Email & Chat Support.
SERVICE OFFERINGS
Contact Center Suite
Customized CRM Development
Softswitch Development
Mobile Application Development
Softphone Development
Web Application Development
REQUEST FOR SERVICE
EMAIL US
contact@techants.net
QUICK FORM